Contoh Cara Mencari Jurnal Umum Pdf

Contoh Cara Mencari Jurnal Umum Pdf

ABSTRACT

Background: To provide a quality service to the customer (patient) needs to be a measure of the quality of the existing services, covering five dimensions, reliability, responsiveness, assurance, empathy, and tangibles in order to create a patient satisfaction. To determine the level of quality, can be measured from the expectations and perceptions of customers (patients). Method: Using the Service Quality (Servqual) method integrated in the Fuzzy. Fuzzy Servqual method is the instrument to measure the service quality between customer’s (as patient) expectation and customer’s (as patient) perception. Fuzzy set theory to accomode subjectivity and ambiguity on quality service judgment. Conclusion: Using the method acquired Fuzzy Sevqual five attributes / criteria that is a priority for the improved quality of services because it has a value of Servqual (Gap) weighted the most. Attributes that are Facilities provided incomplete and inadequate with a value of -1.417 servqual, for the second order (advanced) of -1.313, which is the third on The officer has not been attached to the treatment of patients with a value of -1.250 servqual, for the fourth and final fifth Handling of complaints and Non-radiology is not convenient of -1.146. Where is the dimension Tangibles, so the main priority to be repaired and improved quality of care is of the dimension Tangibles with a total score of -1.161.The quality of service in the Installation of Radiology of the overall gap calculation results show a negative gap value is -0.961, meaning what is expected according to what the customer has not got at the Hospital Radiology Installation Panembahan Senopati Bantul. Keywords: Installing Panembahan Senopati Bantul District Hospital Radiology, Fuzzy, Servqual Gap, Fuzzy-Servqual, Quality service.

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  1. ANALISIS TINGKAT KUALITAS PELAYANAN JASA MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) FUZZY DI INSTALASI RADIOLOGI RUMAH SAKIT UMUM DAERAH (RSUD) PANEMBAHAN SENOPATI BANTUL TAHUN 2012
  2. ANALISA COST SHARING PERHITUNGAN TARIF HEMODIALISIS (HD) MASYARAKAT MISKIN DI RUMAH SAKIT UMUM PKU MUHAMMADIYAH UNIT I YOGYAKARTA
  3. EVALUASI SISTEM INFORMASI PENDAFTARAN PASIEN RAWAT JALAN DI RUMAH SAKIT UMUM PKU MUHAMMADIYAH BANTUL
  4. ANALISIS PENGEMBANGAN INVESTASI PERALATAN RADIOLOGI DI RUMAH SAKIT UMUM RAJAWALI CITRA BANTUL YOGYAKARTA
  5. HUBUNGAN MASA KERJA DENGAN KAPASITAS VITAL PARU OPERATOR EMPAT STASIUN PENGISIAN BAHAN BAKAR UMUM (SPBU) KOTA YOGYAKARTA
  6. Model Umum Algoritma Koloni Semut untuk Perhitungan Optimasi Rantai Pasok
  7. Pengembangan Sistem Informasi Bidang Pekerjaan Umum (SIBPU) Kabupaten/ Kotamadya Menggunakan Model View Controller (MVC)
  8. Upaya Peningkatan Kualitas Pendidikan Agama di Perguruan Tinggi Umum
  9. Faktor-Faktor yang Berhubungan Langsung dan Tidak Langsung dengan Mutu Lulusan Sekolah Menengah Umum
  10. PERANCANGAN APLIKASI RENCANA ANGGARAN BIAYA (RAB) (STUDI KASUS PADA DINAS PEKERJAAN UMUM KOTA SALATIGA)

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