Artikel Mencari Jurnal Ekonomi Pdf

Artikel Mencari Jurnal Ekonomi Pdf

ABSTRACT

The quality of hospital services has two components, namely compliance with predetermined quality standards and fulfillment of customer satisfaction. Hospitals should provide services that focus on customer satisfaction. Improving the quality of health care services can be started by evaluating each of the elements that play a role in shaping patient satisfaction. Health care systems can be improved through clinical, service, and patient perspectives such as how well the health services they need. The number of population in this study is not known for certain then in determining the sample using accidental sampling technique (accidental sampling). This method is a sample determination technique based on coincidence that anyone who happens to meet with the researcher can be used as a sample, when viewed by the person who happened to meet it is suitable as a data source. Given the limitations of time, energy, and cost, the research undertaken only examines a portion of the total population or is called a sample. Samples with 100 hospitalized patients. Pirngadi Medan. The constant of 18,088 means that if the work motivation (X) value is 0, then the satisfaction (Y) is 8,088. The coefficient of regression of the variable of work motivation (X) is 0,062 means that if the other independent variables increase 1%, then the satisfaction (Y) will decrease by 0.062. Coefficient of positive value means there is a positive relationship between the improvement of service with patient satisfaction, the increase in service work then the patient satisfaction increases. T-table value with degrees of freedom 100-2 = Â 89 and the real level of 5% is 2.02. T-count value of 0.647 with sig equal to 0.519.the test t-table is for services have a real influence on patient satisfaction because seen of the significance level of 0.519 which is> 0.05. Anova or F test test is obtained F-arithmetic of 0.418Â with 0.519 significance level, so F-count> F-Table (0,418> 0,35) or sig F <5% (0,519 <0,05)

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